Account compromised, how to lock it down?

Hello,

 

Just a few hours ago, someone tried to charge one or more 6000 MS Point bundles to my Xbox Live account. I received an email telling me that the attempt to charge my card had failed. This did not work, as I had the card attached to my account canceled due to the Playstation Network hacking incident, and had not added a new one. 

 

I just want to ensure that whoever gained access to my account no longer has it, and that the 6000 point bundles do not stay on my account, as I do not want to be charged for them later. I have changed my password twice. Despite this, I was able to log back into Live on my xbox without reentering my password, so I assume that the person who compromised my account can do so as well.

 

I cannot find the points bundles in my account history, but do not know where exactly they would show up, as Microsoft's billing pages are extremely vague and unhelpful. There is also no apparent way to contact online support.

 

Thank you for your assistance.

 

Question Info


Last updated July 5, 2018 Views 10 Applies to:

Hey mate, I strongly suggesting changing your login ID and PW if you believe your account may be compromised. If you think actions have been taken against your account, please call phone support at 800-4MY-XBOX.

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someone has my email and pass. for xbox . but im still signed in to my account on the commputer. how do i get my account back?

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[quote user="xX419xKILLERSxX"]

someone has my email and pass. for xbox . but im still signed in to my account on the commputer. how do i get my account back?

[/quote]

 

Change your password for the  email address that is associated with yoru gamertag.

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i also have had that happen but they changed my email and password to theirs any ideas?

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Get phone support to have an Unauthorized Access Investigation on the account.

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