account changed

hello i was wondering if anyone can help me out. last week i tried signing in and i get a message saying " Your xbox live membership information isn't valid. please use a profile that contains a valid membership or recover your profile from xbox live." i go sign in to xbox.com and when i signed in, it had a different gamertag. i called the support line and they couldn't help me cause my originial gamertag isn't associated with the email i provided them with even though i always had my gamertag associated it with. i even get emails from the xbox rewards with my original gamertag. i never changed any information for my original gamertag. also the weird thing is that i can connect offline but when i try going online, i get the error message. i tried recovering but it gave me a different gamertag. can anyone help me. i already called the support line twice and they haven't done anything. also zerogiraffe isn't my gamerta.  thank you

 

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Last updated July 5, 2018 Views 4 Applies to:

It seems like someone got access to your account details and changed the name associated with your email address.  You need to call support and see if any unauthorized access happened on the account leading to the change.

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i already did and they haven't done anything

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it takes tiome to investigate an unauthorized access case

this does take time

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If you say you can access your account offline but not online I don't think someone has taken your account.  If that were the case, you wouldn't be able to access the account at all.

 

What I would suggest to try is to change the WLID (Windows Live ID) associated with the account you are showing in your post.  It sounds to me that it's very possible you or someone you know created another account over top your current one (even though support says the email is not associated with the original account anymore, I would try anyway as they do make mistakes).

 

You can get information on how to change your WLID here.

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@onyx, how do you do that because the link you put doesn't work

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Link works fine for me.

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well it says i need to be online and i can't get online. only offline

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Looks like ya got hacked good luck getting it back, just saying.

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