Account being charged wrong

I have just been to my online banking to be met with my balance being £68 less than it should be. microsoft have charged me for 4 points bundles that i have not purchased!!! What can i do about this, its a lot of money to lose

 

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Last updated July 5, 2018 Views 3 Applies to:

Call Xbox Support. They will have file an Unauthorized Access claim for ya. good luck!

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is it possible they are aware of this, could it be due to all the other problems there has been since the update?

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Can anybody help me out with this issue? will i get the money back?

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Unless you purchased those yourself then you need to call support and open an unauthorized access claim. You're account will probably be moved to another console and you'll have to have the account locked down for a while.

This whole process is going to suck because Microsoft can't treat their customers properly, but chances are you WILL get your money back pending the investigation. Seriously call them now if you suspect that it wasn't you to try to minimize the damage.

Also, I noticed that you have Fifa 12 on your tag recently. Have you played that recently? Otherwise you almost definitely got hacked. That is a common problem recently.

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thanks for your reply Simoniac, i will defo get onto them first thing in the morning. cant believe it really, cant even have harmless chill out time doing no harm to anybody and the awfull twats have to hack you and take ya money

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