Account banned why?

I called customer service regarding a 80169d94 billing error and the rep told me my account was banned. Why? What can I do to get it unbanned? gamertag purpNyellow33

 

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Last updated July 5, 2018 Views 4 Applies to:

This error is usally due to there being a lock on your account. To unlock your account  ensure that your personal details, name, address, etc precisely match your credit card details in terms of both content and capitalisation. Call xbox phone support and advise you have made this change and ask them  to escalate to get the account unlocked and you should be able to access the account with in 24-48 hours.

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If you have a billing violation on your account, please visit https://billing.microsoft.com to sort it out or call phone support.

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