account banned because of being hacked

2 years ago, I was randomly put into a hacked lobby and afterwards my avatar was turned green, the gamer score was changed, and the Modern Warfare 2 achievements were all completed. I called Xbox to report the lobby and when I tried to sign back in, my password had been changed. I was able to change the password back but the damage had already been done. I never even thought about changing my avatar back, it just didn't occur to me because I didn't see it as important. Saturday, October 21, 2011 my account was banned permanently because of  this. Is there anyway to fix this? When I posted to the banned forum, the enforcement team said they would honor their decision unless something was turned up in an investigation of this hack. My gamer-tag was pappabear23

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

If you believe your account was compromised when you recieved a suspension contact your local Xbox Support to upon an Unauthorized Access Investigation.  Otherwise to find the reason for a suspension please go to this forum:

forums.xbox.com/.../41.aspx

Justin C.
Microsoft Office Specialist

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i called theam they said it was hacked  and they cant  u  banned it u guys have to  un banned it

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hello  this is pappabear23 i keep  writing u guy  and i get the run around  it s not fun  to be kickoff  what if it was u  o that right  u work for xbox  so it  funny  to u but not  me  so  i will need  a call from u or high up  

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Hey there Bad! Can you post the SR# from that call? I'd like to look into your issue for you. Thanks!

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