Account Banned and Downloadable Content Gone

 

I have had the same account for almost five years, and over those years, my account has been hacked several times. Each time it was hacked, people would access the credit card on the account, and go on a spending spree. But we always got the account back, and everything back to normal. But the last two times I have been hacked, the hacker did something I have never seen before. They had erased all of my achievements (24,000), and my "Zone" was labeled "Cheater," and I couldn't change it. And whenever I would unlock an achievement, it would show up. So I called Xbox, and they told me it would fix itself, if I just keep playing. Then my account was hacked a second time, and my Avatar was all green, and no matter what I did I couldn't change it. And my Call of Duty 4 rank, was changed to an 11th prestige, when it only goes to 10th. I immediately called Xbox begging them to fix it, and the said they couldn't. They said not to worry, and to just keep playing. Well I was still worried, because I know how Xbox/Microsoft feel about that type of stuff, so I continued calling to see if someone else could help, and they still "couldn't." They told me it would go away, and I didn't believe them, because I still couldn't earn achievements. Then two days after I called asking for help, I got permanently banned, and an email stating why. The reason I was banned, were for the same things I was asking help for. I had literally no control over anything. I have never modded a day in my life. In fact I report anyone who I see mod. Now at first when I got banned, I was extremely angry, but then I realized it's not so bad because I couldn't unlock achievements anymore, and I didn't like my Avatar being green. So I created a new account, and figured I could still play all of my games that  I had downloaded. But when I went to play them, it wouldn't let me, so I figured I had to just re-download them. But when I went to re-download them, it only gave me the option to buy them (again). I had several Avatar items, and add-on/extensions for games, that I downloaded from "Games on Demand" in the Game Marketplace. Now even though I constantly asked for help, and had no control over anything, and did nothing wrong, I don't care about the account, but I want the games that I paid for back. If I could get the account back, that would be great, but I'm more focused on the games. Below, is the list of all the games, avatar items, and add-on/extensions I have purchased over the years. Please help me get them back. I shouldn't have to suffer for something I didn't do, and had no control over.

-Full Games - Assassins Creed (1), Call of Duty (1), Call of Duty 2, Call of Duty 3, Battlefield Bad Company (1), Battlefield 1943, Gears of War (1), Stranglehold, Rainbow Six Vegas (1), Trials HD, Marble Blast Ultra, Saints Row 2, Tom Clancy's Ghost Recon 2, Uno, Worms, and I think that's it.

-Add-ons/Extension - GTA4 (Lost and Damned, and The Ballad of *** Tony), all add-on for Marble Blast Ultra, All map packs for Call of Duty World at War, all extensions for Assassins Creed Brotherhood, the first two map packs for Call of Duty Black Ops, map pack for Call of Duty 4, Call of Duty 2 Bonus Pack, Call of Duty 3 Bonus Map "Champs", Extra album for Guitar Hero Metallica, All map packs and extensions for Halo 3, Halo Reach Noble Map Pack and bonus content, Left 4 Dead (1) Survival Pack, Mirrors Edge Pure Time Trials, A LOT OF SONGS FOR Rock Band 2, Saints Row 2 The Unkut Pack and Ultor Exposed, The Saboteur Midnight Show, All extensions for Trials HD, and maybe more, but not that I can remember.

-Avatar Items - Ezio Outfit, Ghost Uniform, and Trials HD Hoodie.

-Movies - Iron Man 2, and Get Him To The Greek

My Banned Gamertag is "IM A FR3AK 777"

My New Gamertag is "wachowback"

 

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

follow the advice of others who posted on your many threads

Start looking at your security setup

Do not share personal INFO with anyone

nor your account this includes your cousin your brother whoever

 

multiple PHISHING attempts begs to question

what is the weakness in your security you or your computer  or another person

 

are you using a webclient? like ebuddy or one where you are sharing your info?

like who deleted you msn btw thats a phishing website as it actually says in their terms of use they will use your account

 

etc

are you runing MALWARE
are you using phishy websites

 

 the problem with multiple investigations is 1 who is the REAL owner of the account?

2nd how do they know you are the actual owner

 

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forums.xbox.com/.../19021.aspx

read that post

support.xbox.com/.../account-security.aspx

that article too

 

account security is yours and MS's job

 

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Follow the suggestions above, if your account is currently compromised call phone support, if it is banned/suspended for cheating, etc. please post in the Suspension Forums.

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i feel you dude i got banned for nothing and the xbox live enforcement team will not even reply at least people here are helping you

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IH: Can you provide me a link to your post in their forums and I will make sure they take a look at it for you.

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its funny same thing happend to me and no won helped me as well ive been a member since 08 and i lost my gammer tag. ms says they are helping but the truth is no won can help you. there support team cant see your live status, so calling them is a joke. all this money they make and they only care about them selves not the real people that get screwed in the end. XV Grimmjow VX is my banned account. i lost over 300+ dollars in the matter of seconds. the last thing i saw be for i was banned was, "your profile was last seen on  another console". next day banned. if im wrong maybe after a few years of being punished for someone else, ill get my account back and unbaned. banned in 2011 i believe or 2012. either way i want my account back. i waited long enough!!!!!

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please don't revive an really old thread that has been long answered

if you think your account has been compromised you need to contact xbox support and open an compromised account case and wait for the answer

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Pretty much since someone got into your account (so you say) and modded your avatar/account then there is nothing else MS can do about it because it was YOUR account. Also once you are banned all rights associated to the account are forfeited and you would have to repurchase everything.

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