Account access

Not sure this is the right spot, but I have a couple friends who can't get into their accounts without having to go through a half-hour long procedure of various verifications. One can't even figure out enough to get online. What's going on there?
 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Are they getting an error code?  Have them try the following steps:

1.  Delete profile only (not profile and items) make sure they know their password first.

2.  Clear the cache 3 times

support.xbox.com/.../clear-system-cache

3.  Restart the console

4.  Redownload the profile by going to Social>Sign In/Out>Download Profile

Let me know if that helps.

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I guess while I was gone, he was able to fix it. Thanks for your help, though. Should probably bookmark this as a reference. Never thought of clearing the cache three times...

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