Accessing Parent Email and Accepting the New Terms and Conditions

Hi guys i know you put an alert out saying that there was a problem with accepting the new terms and conditions for Parents. First off is this issue not allowing us to use the parents email and password because if so this might not be an issue. However if it is not the case and the password is not working i have a real issue. When i first set up my xbox a couple years ago, i just ended up using one of my own emails as the parent email. I have since stopped using that email and can no longer access it. This is an issue because i have forgotten my password for this email, and since i can't access the email account i cannot send a reset code to it. Another issue is since it was two years ago, i have no clue what the answer to my security question is. Is there anyway i could have a reset code sent to my phone or my other email? i hope you guys can get back to me fast because i'm craving some GTA V


Question Info

Last updated July 5, 2018 Views 30 Applies to:


You will need to first gain access to the parental account in order for you to be able to successfully agree to the terms and conditions. If you're a child account, if you're able to gain access to your account you should be able to promote your account from a child to an adult (assuming you're at least 18 years old) by following the directions given here.

The parent must agree to the new terms first and then you can login to your own account and accept them. If you don't have access to the parental account you will need to try to fill out the Microsoft Account Recovery form found here, or try to reset the password found here.

If you're unable to either of those things then you may be out of luck. You can try to contact phone support and see if they are able to assist you in some way, but I don't think they will be able to as you used false information on the parental e-mail.

Further information in regards to the new terms of service agreement update can be found here.


If you wish to change the parental e-mail, you will need to have access to the prior parental account first. Once you have access to that parental account you'd download it to your Xbox 360 console and go to Settings > Family and the parent will remove themselves as the child's guardian. When the child logs into Xbox LIVE again they are asked to enter in a new e-mail address for a parent before they are able to proceed. 

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