Accepting the Terms and Conditions


Issue 1: Every time I accept the terms and conditions on the website it takes me back to the sign in page,

Issue 2: Every time I try to accept the terms and conditions on my console, It tells me my parent needs to, i'm 23 now! no clue what the parental log in is... I cant even change the settings on the website because I am confronted with issue 1

please help,




Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hi Lauren,

Sorry to hear about the account woes.

Are you able to access your account settings on your console? If so, I would suggest following the steps below to promote yourself to an adult account.

  • Sign in to Xbox Live by using the account that you want to change.
  • Go to Settings, and then select Account.
  • Select Promote Child Account.

If you cannot access the settings, the next step will be to contact Phone Support

Let us know how that goes, or if you have anymore questions.  

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