Accept Term with Parent address but forgot password

I am trying to reset my dads account and the system can send a SMS to his phone and I have tried that but no code gets to his phone and I also tried sending a link to the email address and I get nothing also. (Checked SPAM and nothing in the folder)

What do I do?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey there, I believe your only options will be to go through the password reset and account recovery steps found here: support.xbox.com/.../forgot-microsoft-account-password

-

If you're still having issues you will need to contact Xbox phone support: support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.