Accept Term with Parent address but forgot password

I am trying to reset my dads account and the system can send a SMS to his phone and I have tried that but no code gets to his phone and I also tried sending a link to the email address and I get nothing also. (Checked SPAM and nothing in the folder)

What do I do?


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hey there, I believe your only options will be to go through the password reset and account recovery steps found here:


If you're still having issues you will need to contact Xbox phone support:

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