AC power adapter of my XBOX 360 is not working

AC power adapter of my XBOX 360 is not working and trips the power of the whole house with a small explosive noise from inside the adapter. We have avoided using the device for more than 3 months now. I am in India and toll free number is not providing support for this product and website doesnt have any help for customers in India. The websites designed for support are no help. The online service website doesn't even provide option of buying replacement for the power adapter or sending email. On the product website it says that using any other power adapter may damage the product!! Please help in getting this sorted out.


Question Info

Last updated July 4, 2018 Views 2 Applies to:

If the Service page does not provide you with an option to purchase a new plug for your console then you'll need to keep trying phone support until you get to speak with someone who can help you.  

Where did you purchase the console?  Was it in India or another country?  If it was another country then you'll need to purchase a power adapter for the change in voltage which may be the reason you're having these issues.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.