Absurdly slow download speeds

To start off, I am a professional network tech: A+, N+, S+, CCNA, CISSP, CASP, among others.  I know how to diagnose networks for a living, which is why I am baffled.

I have a 50mb connection, and an enterprise grade 3x3 MIMO b/g/a/n router.  I can play games with no lag, I can stream Netflix/Hulu/Amazon in full HD with no buffering problems whatsoever on my 360, I can stream media from my NAS device on the LAN at 100mb wired or full 802.11n speeds.  On my laptops, computers, and other devices I always hit my 50mb connection speed; it's entirely reliable.  The only time the connection is ever noticeably slow is when I'm buying games/demos/DLC in the XBL marketplace.  

It's excruciatingly slow, we're talking around an hour a gig.  I've properly configured all the port forwarding, static IP, gone through every diagnostic I could dredge up just to see if any of it did anything or could identify a problem; it did not.  I even tried plugging the connection straight from the cable modem to the Xbox with a Cat 6a: same problem.  Downloads and ONLY downloads are slow as ****.  At this point I am utterly stumped.  The only thing I can imagine is that Time Warner Cable is packet sniffing and shaping the traffic, but even SSH tunneling through a fiber-connected VPN did nothing.  Do I just have a bum Xbox?  Is there anything you guys can think of?

 

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Last updated September 22, 2018 Views 302 Applies to:

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This if baffling.

What were you downloading from the market place? Was it a just released demo or DLC? Do you get the same problem when trying to download something else?

I know last week the Market Place was issuing a service alert from the Xbox Live Staus page but I thought they fixed whatever caused them to shut down.

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I have a 75meg connection and I get the same thing with some downloads.

I've had a 50MB download that took 10 minutes and then a 1GB download that took less. The download time just seems to vary. For instance one game of 6GB can take hours to download but another of the same size can be done in a fraction of the time.

This is a wired connection too. It seems that some downloads are on slower servers than others. That's what it looks like anyway.

If your problem is all downloads at all times of the day then i'm not sure what it could be.

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May I suggest clearing the system cache?

 

1) Please do Settings | System Settings | Storage

2) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

3) When asked to confirm storage device maintenance, choose Yes.

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Oddly I have the same issue.  Cleared the cache, no fix.  Except mine is taking 40 minutes for 70 megs.  Insane!

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Checklist:

 

Is UPnP... ON or OFF ?

 

Is Port Forwarding.... ON or OFF ?

Which ports are forwarded for which protocols?

 

Is Port Triggering... ON or OFF ?

 

Is a DMZ... ON or OFF?

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Make sure you always stay on download screen!

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It always downloads slow. I never get a update/download on my 360 with the speeds I have. I've been downloading the "Multiplayer Update 6" for BF3 for almost 2.5 hours now...I have a 50mb connection. I can download stuff all day on my PC in no time.

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This is still an issue. I have a 105/30 cable connection and a 195MB DLC package is at 68% after twenty minutes. UPnP is on, cache cleared (which never fixes anything by the way..), tried connecting directly to the modem. Get it together!

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Count me in on this thread, as well.  Something is going on, and there are a LOT of people that can't figure it out.

Here's my contribution.

Microsoft - please have a badged employee from the Xbox team join this thread, and start helping people out.  This is clearly an issue that's not being experienced just by people who aren't familiar with setting up a wireless router.

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Can I join you lot in this I'm completely stumped at this stage have tried everything, have never been unable to solve a problem like this on my own network.

I've tried checking the port forwarding, setting up a dmz, upnp all allow me to connect no problem but the speeds are atrocious considering I have a 50meg line.

Please someone at microsoft look into this

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