about the optic unit

I need to know if the xboxone optic unit is afected when I insert a disc holding it for one second while the mechanism is trying to get the disc inside until the xbox try to pull it harder, it is the only way the xbox one plays any disc, please help. Thank you

 

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Last updated July 4, 2018 Views 2 Applies to:

This is not normal behaviour. You do not have to hold on your disk as it stresses the drive mechanism. If you insert the disk normally it doesn't work? You have this problem with every disk?

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Holding the disc is the ONLY WAY the console plays any disc, if I insert it normally sends a message saying that is not a game disc. When I insert a music CD it is normal, when I insert a DVD it is normal, I got to do the holding thing only for games.

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