Greetings Xbox Live Ambassadors and other helpful types. I'm going to start by being very blunt: while it's awesome you guys are trying to help people here, the troubleshooting steps offered by a vast majority of those posting range from just plain incorrect to downright bad.
Here are some tips I'd like to share for those who are trying to help:
- First and foremost, please familiarize yourself with the various error messages that people can run across when testing their connection. If you go through the pages here you should get a pretty good idea of each error message and what can cause them.
- Secondly, offering generic troubleshooting solutions in every topic is just going to frustrate most people. I can't count how many times I've seen people told to powercycle or restore to defaults when they clearly state they've already done these things.
- This leads to the next point, which is that you really need to read not only the first post in the topic, but also every other post before replying. If there's not enough information to start troubleshooting, be sure to ask the TC to provide further information.
- Read as much as you can on http://www.unofficialguidetolive.co.uk/ since there is a ton of information, a lot of which is not found on the Xbox Support site.
- If you don't know the answer to a question, just don't post. Otherwise you serve only to make things more difficult for the person trying to get help.
- This is the most important one, so I'm going to sort of reiterate here: Don't just blindly troubleshoot someone's problem. While you're more than likely not going to cause any permanent damage, you can easily make things worse and just make people angry.