831188fe

831188FE
 

Question Info


Last updated October 14, 2018 Views 566 Applies to:

If you get the following error code when you’re trying to sign in to Xbox LIVE, there may be an issue with your Microsoft account or gamertag:

831188FE

Solution 1: Delete your gamertag, clear your cache, and recover your gamertag

1. Unplug any accessories attached to your console, such as a headset, the Xbox 360 Chatpad, or the Kinect Sensor.

2. Delete your profile. For more information, see support.xbox.com/.../profile-move-delete Download, move, or delete your Xbox 360 profile

3. Clear your system cache twice. See support.xbox.com/.../clear-system-cache How to clear your Xbox 360 system cache

4. Recover your gamertag. For more information, see support.xbox.com/.../profile-move-delete Download, move, or delete your Xbox LIVE profile

5. Restart your console.

If you keep getting the error and you’re a beta user, try the next solution.

Solution 2: Post your question on the beta forums

If you’re still experiencing this issue and you’re a beta user, go to the Xbox Beta forums to see if this error has been addressed there. If not, post a question there. forums.xbox.com/.../default.aspx Beta Forums

If all else fails you might also contact support directly to see if they can assist you. support.xbox.com/.../contact-us Xbox Support

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