80169DF7 - Wont let me promote my account.

Its simple. when i joined xbox live my older brother was my adult account, now im 20 and want it to myself with no parent. everytime i try to promote account 80169DF7 comes up.. help as its extremely frustrating as i cant find anything on that code an what i did i tried an still wont let me.

 

Question Info


Last updated July 5, 2018 Views 30 Applies to:

Hi, I am Nathan.

I am an Xbox Live Ambassador.

I have found a page on the support forums that will be able to help you with your issue. If cou follow this link below

forums.xbox.com/.../153143.aspx

this will take you to a page that will help resolve your issue

If this does not resolve your issue then please reply below

Thanks

Volunteer Moderator | Xbox Ambassador | Article Author | Windows & Xbox Insider

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Pretty sure that code has something to do with age verification.

With that said, please goto support.xbox.com/.../online-safety

"To promote a child account to an adult account" Follow those steps !

If your still having issues, you may want to call Support  * United States, Canada, or Puerto Rico: 1-800-469-9269 or 1-800-4MY-XBOX

Good luck and let us know if this helps !

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Guys, can you please look at the date next time, this thread is a year old.

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Can a Moderator close this thread please.

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