Note If you do not yet have an Xbox LIVE account and want to set one up, go to the
Join Xbox LIVE page.
Note “Microsoft account” is the new name for what used to be called “Windows Live ID.” It’s the email address and password you use to sign in to Microsoft services (including Xbox LIVE). Your Xbox console may still refer to your Microsoft account
as your “Windows Live ID.” Keep in mind that these two terms mean the same thing. Your Xbox LIVE sign-in information has not changed.
Find out more.
Solution 1: Make sure that you are using the right Microsoft account
If you have more than one Microsoft account, make sure that you use the right one — the one that was used to create your Xbox LIVE account. If you forgot, see
Manage your Microsoft account.
Note If the Xbox LIVE account is a child account, make sure that you enter the child's Microsoft account.
Solution 2: Check your Microsoft account on Xbox.com
To make sure that the Microsoft account you are using is the right one, try signing in to Xbox.com by using the same Microsoft account that you are trying to use on your console. If there’s a problem with that Microsoft account, you are prompted to correct
If you are signed in with an incorrect gamertag or if you are prompted to create a new Microsoft account, you are likely using the wrong Microsoft account.
Solution 3: For a child’s account, use the child's Microsoft account
If the Xbox LIVE account is a child's account, make sure that you enter your child's Microsoft account. You must use the Microsoft account that was used to create the account.
If your child's Microsoft account was automatically created as part of Family Account setup and you try to reset the password, email is sent to the Microsoft account parent account (the Xbox LIVE family primary account). Follow the instructions in that email
to reset the child's account's password.
If you only want to download the account profile, use the Download Profile feature when you are signed in with the Xbox LIVE family primary account.