80151103 trying to sign in on my own xbox

having the same error code but my problem isnt recovering my gamertag it wont let me sign in on my own xbox i have changed my password its letting me sign in on xbox.com but not my console !?!

 

Question Info


Last updated July 4, 2018 Views 30 Applies to:

Hey there bud!

 

Here is an article explaining why this is occurring, and what you can do to solve it!

 

Microsoft account password problems and other errors associated with your Xbox LIVE account

This article describes what to do if you get an error message when you try to do one of these things:

 

  • Sign in on your console or at Xbox.com
  • Change the Microsoft account associated with your Xbox LIVE account
  • Create an Xbox LIVE account
 

These are the error messages you might get:

  • "The e-mail address or password you entered is not valid. Please try again."
  • "This profile cannot be downloaded right now. Status Code 80151103"
  • "This profile cannot be downloaded right now. Status Code 8015D000"
  • "This profile cannot be downloaded right now. Status Code 8015d02e"

Typically, this problem occurs if you entered the wrong Microsoft account (email address or password), or if there is an issue with your Microsoft account.

Note If you receive an error message that is not covered by the information on this page, try searching for your error on the Xbox error code/status code search page.

Note If you do not yet have an Xbox LIVE account and want to set one up, go to the Join Xbox LIVE page.

Note “Microsoft account” is the new name for what used to be called “Windows Live ID.” It’s the email address and password you use to sign in to Microsoft services (including Xbox LIVE). Your Xbox console may still refer to your Microsoft account as your “Windows Live ID.” Keep in mind that these two terms mean the same thing. Your Xbox LIVE sign-in information has not changed. Find out more.

Important: Xbox Support cannot reset Microsoft account passwords. For help, see Reset your Microsoft account Password.

 

Things to try
Solution 1: Make sure that you are using the right Microsoft account

If you have more than one Microsoft account, make sure that you use the right one — the one that was used to create your Xbox LIVE account. If you forgot, see Manage your Microsoft account.

Note If the Xbox LIVE account is a child account, make sure that you enter the child's Microsoft account.

 

Solution 2: Check your Microsoft account on Xbox.com

To make sure that the Microsoft account you are using is the right one, try signing in to Xbox.com by using the same Microsoft account that you are trying to use on your console. If there’s a problem with that Microsoft account, you are prompted to correct it.

If you are signed in with an incorrect gamertag or if you are prompted to create a new Microsoft account, you are likely using the wrong Microsoft account.

 

Solution 3: For a child’s account, use the child's Microsoft account

If the Xbox LIVE account is a child's account, make sure that you enter your child's Microsoft account. You must use the Microsoft account that was used to create the account.

If your child's Microsoft account was automatically created as part of Family Account setup and you try to reset the password, email is sent to the Microsoft account parent account (the Xbox LIVE family primary account). Follow the instructions in that email to reset the child's account's password.

If you only want to download the account profile, use the Download Profile feature when you are signed in with the Xbox LIVE family primary account.

 

Solution 4: Reset your Microsoft account password

If you can’t remember your Microsoft account password, try resetting your password.

 

Solution 5: Go to the Windows Solution Center

If you can’t reset your Microsoft account password, go to the Windows Solution Center for help recovering your password. Xbox Support can’t reset your Microsoft account password for you.

 

Hope this helps! Keep us posted!

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