80151011

Hi, Please can anyone help?

 

I am new to XBOX, but when trying to download a profile to my Xbox using my Xbox live/Microsoft login it will not let me? I get the following error message...

 

"Sorry, Xbox LIVE profiles can't be downloaded right now. Try again later. 8015011" Has anyone ever had this and how did you get round it?

 

or can anyone advise another way to login into my Xbox? Any suggestions will be very much appreciated.

 

Many Thanks, Stacey

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Try the following and see if it works.

You need to delete your profile first and then re-download it.  When you re-download your profile, you need to clear your system cache.  Here are the links to do those jobs.

How to re-download your Xbox Live Profile: support.xbox.com/.../profile-move-delete

Clearing your System Cache: support.xbox.com/.../clear-system-cache

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I've tried this but it will never redownload my profile, it downloads maybe 3%, stops and says that same message. I've also redownloaded the update.

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Hi, this is a bit unusual solution but trust me when I say it works. Repeat the process of clearing cache 3 times in a row, look for corrupted or incomplete files in the folder of games and apps in your console's hard drive then restart console. It must seem like a redudant step to clear cache 3 times from the console but this is a rare glitch that is not yet determined if it affects console or profile directly but this helps solving a lot of issues with profiles.

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Tried this one with a very hard case. Actually worked but only after we had cleared cache 3x and looked for corrupt stuff and then restarted, lastly redownloaded profile. Thanks for the tip.

Got error code 80151011 here as well.

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Worked for me. Thank You! If someone had the time it would also be nice if a note on how to identify corrupted or incomplete files was added.

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Sure thing. Incomplete and corrupt files show as big yellow warning symbols.

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Also, i found that just unplugging everything and resetting my wifi sometimes works.

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