their email. (normally you will not see this.)
security info" and verify that at least two of the 4 pieces of info (alt email,
alt phone, trusted pc, and security question) have been saved. Alt email and Alt
phone will have to be "confirmed" to take effect.
account.live.com and then click on "can't access your account?" Perform a
normal password reset .. You should not encounter any issues as we have just
verified that the security proofs are up to date.
and follow these steps in order.
your controller (Xbox Logo)
highlight Settings tab
be sure to select "profile only" when you are promted
and tap the "Y" button
Cache (Clear it 3 times)
those steps .. Leave it unplugged for a full two minutes .....After the two
minutes, turn the Xbox on and go to the dashboard without trying to sign into
anything .. Tap the middle button (Xbox Guide button) on the controller and
select "Download Profile." After entering their email and password, the your
profile should download and allow you to sign in.