80151011 keep poping up!

i been two trying to fix. message read as follow "sorry xbox live profile cant be downloaded right now" i got the same code number '80151011' before i move my profile to a flash drive. i dont know what else to do. any help would be helpful.

gamertag skulax1

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?

 

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to an Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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Well it sounds like your profile is already deleted from your xbox.  I think I know what might fix this.  I'm going to need you to clear your cache 3 times and then try recovering your GT.

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Clear System Cache , don't forget to do it 3 times!:

Go to Settings, and then select System.

Select Storage.

Highlight Hard Drive, and press Y

Select Clear Cache, and press Yes.

*

Download Profile:

Push the middle button on your xbox 360 controller.

Select Download Profile.

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Download, move, or delete your Xbox LIVE profile

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