80070571

hi there i have just moved my xbox from the living room to my bedroom. loaded my xbox up to find that my xbox live profile was missing. i therefore went to download my profile typed in all the necessary info to be told that i could not download my profile at this time. i have tried again with an older profile "Hrdcre Damage" which worked and loaded up properly. What's going on? 

 

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Last updated July 4, 2018 Views 3 Applies to:

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[quote user="Shellhorse88"]

hi there i have just moved my xbox from the living room to my bedroom. loaded my xbox up to find that my xbox live profile was missing. i therefore went to download my profile typed in all the necessary info to be told that i could not download my profile at this time. i have tried again with an older profile "Hrdcre Damage" which worked and loaded up properly. What's going on? 

[/quote]Your profile may be corrupted. On your dashboard, go to Settings -> System -> Storage -> Gamer Profiles -> Delete Profile Only. After you do that, try downloading your gamertag again.

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Greetings, Shell! Very sorry to hear you're having trouble downloading your profile. To start, can you attempt to download your gamertag onto a flash drive and let us know if the problem persists? Keep us posted! :)

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how do i do this

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Greetings, KILLA. Instructions for how to download your profile can be found in this support article titled "Download, move, or delete your Xbox LIVE profile". :)

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This works great, thanks.

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Just delete the profile and redownload it and that should fix it

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finally got it life saver

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how did u download your profile? Im having the same problem

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@BedsideMonkey12 How to download your Xbox profile:

Press X to sign out of your profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

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What if it does not download because that is happening to me

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