400 points are missed?

Hi

I had 620 points but now I have 220 points

I bought nothing

Why 400 points are missed?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Check your account at https://billing.microsoft.com  It'll show if the points were used, what they were used for, or if they expired. If you notice anything suspicious, you'll need to call support.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Ve5tal,

Smwutches is correct, as it looks like those points were from one of the promotions you participated in, which have since expired. You can refer to the promotions terms and conditions if you have any questions or concerns.

Thank you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.