397f-0000-0080-d000-0185

This error message keeps popping up every time i try to download the new update. there was a older forum about it but the answer didn't help i have been having a lot of problems with the hard drive though. Any help would be appreciated, thank you.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

This error codes ending "D000-0185" has to do with your hard drive not being found/detected when the console is trying to update.

Try the following steps:
 

  1. Turn off your console.
  2. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.
  3. Add your primary storage device, for example, the hard drive.
  4. Turn on the console
  5. Try updating again.
     

If that doesn't work then try to remove the hard drive completely and use something like a USB Flash Drive only, configure it for use with the XBOX 360 and then try to update the console. It's quite possible that your hard drive is the cause of this error and you may need to get it replaced if this keeps occurring.

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