360 stuck on sign in/download

Hi, 

I recently purchased a second hand 360 and I am struggling to log into xbox live. 

It downloads my profile fine, pops up st the bottom saying I've logged in but it hasn't logged in and gets stuck on the password screen the white circle just keeps going round in circles. 

I've reformatted the HDD, cleared my cache, deleted the profiles, completed a factory, reset my modem and rebooted the console number times. 

I'm pulling my hair out, please help. 

Attached screen dump for reference.

Do you enter in  your password and then hangs?

Do you have two-factor authentication on your Microsoft Account?  If not, you should, two-factor authentication should be on 100% every account that has it, but that's not the focus right now.

If you DO have 2FA, then it might be that you need an app password to log into your 360 since it does not have 2FA features.  Check this support page here on how to get an app password for your 360 login.

Come join us at Xbox Playdates US every Tuesday and Saturday. https://mixer.com/xboxplaydatesus

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Hi PalmettoBling, 

I do have 2FA, I have recently updated my mobile number but it is in place. 

That's right I enter my password and I'm just stuck with that screen doesn't move forward. 

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OK, that's great.  It's likely the cause then, and good job on 2FA.  It adds so much more security to your accounts.  

Just follow those steps I linked to to create an App Password and use that to sign into 360 and you should be good!

Come join us at Xbox Playdates US every Tuesday and Saturday. https://mixer.com/xboxplaydatesus

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Hi PalmettoBling, 

I do have 2FA, I have recently updated my mobile number but it is in place. 

That's right I enter my password and I'm just stuck with that screen doesn't move forward. 

Having this same issue. Did you get it resolved?

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Dude i got it fixed. Follow these steps..

With your security proofs being updated, let's focus on the next steps: Delete Profile Only from the Xbox storage device, clear system cache (three times in a row) and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely
Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache (3 times in a row)
 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Important: Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

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Glad you got it working.
Come join us at Xbox Playdates US every Tuesday and Saturday. https://mixer.com/xboxplaydatesus

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OK, that's great.  It's likely the cause then, and good job on 2FA.  It adds so much more security to your accounts.  

Just follow those steps I linked to to create an App Password and use that to sign into 360 and you should be good!

I finally managed to gian access to do this after changing my phone number. The issue still persues, still can't log on. Gets stuck on the log in page. 

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Dude i got it fixed. Follow these steps..

With your security proofs being updated, let's focus on the next steps: Delete Profile Only from the Xbox storage device, clear system cache (three times in a row) and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely
Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache (3 times in a row)
 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Important: Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

Same thing happened again - just csnt get past that initial log in screen.. 

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That's after you enter the password or before?  And are you using the App Password and not your account password?
Come join us at Xbox Playdates US every Tuesday and Saturday. https://mixer.com/xboxplaydatesus

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Question Info


Last updated July 30, 2020 Views 125 Applies to: