Someone hacked my WLID, changed it. I called support, all they could do was lock my account and told me to wait for an e mail. Well I got the email saying the investigation was complete and it would be another 24 hours until i got a password reset e mail, to reset the password to the WLID that the hacker changed it to. So i called , and i was told that my WLID was no longer available, that i still have to wait for the email. I have to try and sign in with the hackers WLID, and then click forgot my password, change the password, then I can change the WLID to something new. But not my old one. I am still waiting, i cannot use live, i can't even use saved games on my hard drive because i am locked out of profile!