2800 point's card???

okay i posted today, saying that i can't use my code online.... so went back had it switched for new one same f'n problem... i can't use it on both the website and on my xbox and its brand new any one know Y??? im a little bit pissed right now

 

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Last updated July 5, 2018 Views 0 Applies to:

What error message/error code do you see when you try to redeem it on the console?

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Posting your error message and status code here may help this get resolved, but after you mentioned you had two different codes not work, that makes me think there is an issue with your account that is preventing these from going through.  I would recommend contacting phone support for your region as that will likely result in the quickest resolution to this issue.

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If your adding on a pre paid code, and you have a subscription that is in suspension because it has an outstanding balance that's probably the cause. I've had that happen to me.

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