$20/1600 points GONE!

I had 1600 points, $20 worth on my account.  I go to make a purchase and I find they are all gone.  I never got a refund for them.  I don't see a way to access them.  What happened?

What can we do to fix this?

Henry

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

ms points has been retired, whatever you had left on your account will be converted into local currency, The next time you initiate a purchase or redeem a Microsoft Points card or code on your console with your Microsoft account, we’ll add to your account an amount of currency equal to or greater than the Marketplace value of your Microsoft Points, and your Microsoft Points will be retired.   support.xbox.com/.../microsoft-points-retire-faq

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Currently purchases can only be done through the console.

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