2 Xboxes, neither one can detect network, multiple cables used, all steps followed on site

What Country/State/Province do you live in? US, Arkansas
Modem brand & model number: direct connect to fiber optic line thru Cat 5
Router brand & model number: Cisco E-1000
Network Connection Type: Wireless/Wired Wired
If Wireless, what type of encryption are you using?
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes
Is NAT Type Open?  Yes
Any Error Codes you encounter: Cannot connect to network 
What type of internet do you have?DSL
Who is your ISP(Internet Service Provider)? Centurytel 
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

Troubles connecting to Network


Have never had an issue connecting to the network in the past, plugged in cable this weekend and have no connections thru router or when plugged in straight to DSL line using PPoE connection.  Have tried all the trouble shooting with router and connecting thru PC's, and cannot get any notification from the Xbox that it is on the network, although the computer is able to see something is plugged into it.  Router also not seeing Xbox, using static IP and without, connection does light up on router when Xbox is turned on showing it's there, but no communication comes from Xboxs.


Both had connected in the 3 weeks, was on vacation for a week and haven't worked since we came back.


Question Info

Last updated July 4, 2018 Views 4 Applies to:

Hey mate, is there any additional info listed when you run that connection test, such as anything under 'More Info?'

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