2 Gamertag with microsoft account


I created a second Gamertag with my microsoft account (I didn't want to).

The problem is that my first account was Gold and I have all my game data on it, but I can't get connected to it anymore.

I want to delete the second gamertag to recover my first one.

I already chat and call with the technical support manytimes but I still got this problem...

Can somebody help me? :-)



Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hey there Maxi,

Sorry to hear you've been having issues with your account.

I don't mean to just turn you around but you'll really want to contact Phone Support for separating your accounts. You may want to mention that you've already contacted them and did not get resolved. They will be best equipped to help you get things sorted out moving forward.

Please let us know how everything goes. 

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