2 Consoles - Connection issue

I am trying to play online with my son and we have two consoles in our home.  One is connected to our router wired, and one is wireless.  Both can connect to the internet, but only one can seem to stay connected to XBox Live at a time.  

I've restarted the modems, restarted routers, set the port forwarding, put one on DMZ, tried just about everything I can think of and research, in different combinations to no avail.

So I figured I would ask and see if anyone has had this problem or am I just missing something simple as I'm looking at this too closely.

my router is a Belkin N+ Model F5D8235-4 v1

I'm on ATT U-Verse DSL with 12MBps DL/1MBps UL speeds


 

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Last updated July 4, 2018 Views 16 Applies to:

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Hi,

Please turn off any port forwarding and DMZ configuration that will not work.

Please do that and then enable UPnP and set your Xbox ip addresses to auto

If you are still having a problem after that use an Xbox compatible version of firmware for your router, this one is compatible:- www.unofficialguidetolive.co.uk/.../29-f5d8235-4-version-1xxx

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Thank you for the help Shad0wmanUK,  unfortunately I am still having the same issue.  The I did update my firmware to the latest version (1.01.28), removed the wired XBox from the DMZ, and cleared all port forwarding.  However, the wireless XBox 360 still will not connect to XBox Live while the wired XBox 360 console is connected (and vice versa).  I do have connection on both consoles to my home network and to the internet, but only one will connect to XBox Live at a time.  If my son is connected on one, and I try to log in, it either kicks him off XBox Live or I get the "can't connect to XBox Live" message.

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That router is NOT listed at http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/02-routers/belkin/default.aspx as being compatible with multiple Xbox consoles. In fact, none of the Belkin routers are listed on that official support website as being multi-Xbox compatible. I do know the D-Link DIR-655+, the Netgear WNDR3700 and WNDR4700 are multi-Xbox compatible, but you can check other manufacturers' devices at http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/02-routers/default.aspx to see if there have been tested to be compatible with multiple Xboxen.

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Sorry Vibroplex you are wrong it is a compatible router there are quite a few Belkins that are. Your link is not the official list it has been removed but I have an older copy here

www.unofficialguidetolive.co.uk/.../228-xbox-live-certified-hardware

your link is just a link to the network forum it is not the same

BBCGriffon have you ensure you have enabled UPnP on the router in the advanced settings?

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Decertified.

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?

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Yes I did have UPnP enabled.

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The issue is that unless the router is on the current official router list there is no guarantees that you will be able to connect more the 1 console at a time. You could attempt some advanced troubleshooting and see if that would solve the problem,

The next step I could see is if you set static IP address on both console,

Set console 1 to be in the DMZ on your router by its IP address

Set console 2 to have port foward set up on your router by its IP address

For a guide on how to do the console 2 set up go to http://www.portforward.com

This TS should work in the situation you have as you only have 2 consoles if you ever try to add another console to the network this set up wouldnt work

Hope this helps

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Hmmm very strange.

So if you logon one Xbox into Xbox live and leave it on the marketplace menus and then start up the second Xbox and run the Xbox live test what message do you get?

You have a DSL modem, what is the make/model of it?

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Ok it was the Belkin N+ Router.  After waiting on hold for about 40 minutes, I find that my router doesn't support the advanced UPnP properties needed to have multiple consoles on the same network.  I swung by and picked up a D-Link DIR-835, and out of the box it didn't work either.  Updated the firmware from it's handy "on menu" check for firmware updates button to go from version 1.02 to version 1.03.  That still didn't fix it.  However, I went manually to the D-Link page, looked up my new router, and downloaded firmware version 1.04.  Voila ~ multiple consoles online.  It works superbly too, my son and I had no lag at all and were even able to party chat while playing Mass Effect 3 multiplayer online.  Woot!  Thanks everyone for the advice and hints.  

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