2 accounts

I have a problem.  I accidentally created 2 different accounts, one I am on all the time through xbox 360, the other (I thought was the same account) I access through my computer.  I recently bought a game through the computer account and now can't play it since I use the other  account for the console.  Is there a way I can transfer the game, or merge the two accounts? HELP!

Thanks!

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:
Answer

You can try contacting support to see if they can refund the game on the wrong account so you can purchase it on the correct account, but otherwise nothing can be transferred between accounts and accounts cannot be merged. 1-800-4my-xbox if you're in the US/Canada or http://xbox.com/contact-us

If that doesn't work, you can always signed into your computer account on the console and download the game. As long as you're using the same console, you can access the game from your other account.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.