12 month Gold membership expired early.

I opened my Xbox today and saw that membership ended. I bought a 12 month Xbox live gold membership prepaid card and I redeemed the code at the month of June, I think. I did not receive an email from Microsoft about my subscription ending. I remember that before your gold ends, they email you with an alert about your gold expiring in 1 month, but I never received it.

 

Question Info


Last updated July 5, 2018 Views 177 Applies to:
Answer

You can check the actual date that the membership was entered and the length of the membership at https://commerce.microsoft.com or by contacting phone support.  

support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.