I got a 12 Month Gold prepaid card and I can't redeem it. When I enter it in on my XBox One and xbox.com, the "This is a 12 month card, would you like to redeem" message pops up, but when I click redeem, I get a messsage comes up asking me to try later. Is the redeeming down? Or is it because I'm using the free month that came with the system?
It shouldn't be a billing problem. Never had a card on file, and I don't have any payments.