I'm not sure what to do to rectify this, but I was told by Microsoft when I asked about quality control to post here. I received my first Xbox One on release date. It lasted for 6 days and then stopped going through my TV. I called and was told this was a known issue and I was sent a new console. I was told I would receive a tracking number which I never received. I was told later it was emailed to the wrong person. When I received the new one it did not turn on for more than a few seconds. When it finally did 10 minutes later it worked for 1 day, then again had the same issue, not only stopped connecting to my TV, but then stopped turning on. It was determined it may be the power cord. I was told I would have to pay for shipping to send in the old power supply. I didn't think it was right I paid more money for a product that was not working as intended and still under warrantee. I was told the fee could not be waived after speaking to a manager. I called back the next day and was told the fee could be waived and that it should be no cost to me and was credited some downloadable content. I never received the shipping labels I was told I would receive in 3-5 days so I called back. I was told once again that I had to pay for shipping and the replacement was never shipped because I did not ship back the original product. I was told I again had to pay and when I expressed concern that I have been told different stories each time and that it was not right I was sold a defective product and have to pay even more to get a working one I was told by the supervisor "with all due respect, Microsoft didn't sell you the product, Amazon did, take it up with them." I was disgusted with the blatant disdain for customer service and quality control. I did call Amazon as an FYI who will not refund or exchange the product because I do not have the original, Microsoft does I have the non working replacement.