1 Gold Live Month Twice

I got a big problem.

I bought 1 gold live month membership and I got it in my LIVE account but when I tried to play online in my xbox I could not,

Xbox still said Silver membership  , then I selected buy 1 Gold month from my xbox and I got it, Now I can play online but Microsoft charged me again,

I paid twice and my account says 1 month Gold membership , what happened with my firts payment ?

thanks, I'll be waiting for some help.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Maybe a small bug with there server.

Try viewing your billing page by navigating to 'My Xbox > Accounts' on the xbox.com website,

From there click view billing and look to see if you have purchased the membership twice, if it's only stated you bought it once and have been charged twice call microsoft support hotline up.

Hope this help,

Brad.

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It says:

Your services

Service name                                                Status

Gold – 1 Month                                    Enabled

Gold – 1 Month FREE Trialparenthesis Canceled

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So you have payed twice, and only got one (Since you get a free one and then you payed for one which failed so you payed again).

Contact Microsoft Support (support.xbox.com) and contact them about billing problems, ensure to have you 'Gamertag', 'Credit Card Details', 'Security Question & 'Billing Page' open so you an provide them with answers when they ask!

Hope this help,

Brad.

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I dont understand why I could not play online If I paid from website and It says "Gold – 1 Month" ,

in my xbox the only choice I had was "buy gold membership" and I selected 1 month again but I thought it would

say I already have 1 month cuz I have paid from website but it charged me again and i dont know what happened with the payment I did from website. In my paypal account it says Microsoft Corporation 2 times, It says I sent 10.99 dollars 2 times but I just have 1 month.

Can I solve this issue from this website? cuz Im not from USA and I cant call to microsoft :_( , it will be expensive for me :_(!

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thanks brad,  Im going to do that, thanks for your time.

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