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I can log in here and on xbox.com and i use the same e-mail and password on xbox "boop" try again later...

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hi Angrello,  

So from what I understood from your post, you are saying that you can sign in to xbox.com but when you get on your xbox and it asks you for your email and password the right info doesn't work.   Is that right?  Have you received any of these errors 8004882 or 80151011 or 80048821

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Below are the steps that have worked for other people with the error codes that I mentioned above.

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Delete your profile, clear your cache 3 times, I know it may sound silly but please do it 3 times, and then download your profile.

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Delete Profile Safely:

Go to Settings, and then select System.

Select Storage.

Select All Devices.

Select Gamer Profiles.

Select the gamertag that you want to delete.

Select Delete.

Select Delete Profile Only.

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Clear System Cache , don't forget to do it 3 times!:

Go to Settings, and then select System.

Select Storage.

Highlight Hard Drive, and press Y

Select Clear Cache, and press Yes.

*

Download Profile:

Push the middle button on your xbox 360 controller.

Select Download Profile.

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Download, move, or delete your Xbox LIVE profile

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If everything I typed above has nothing to do with your issue then please be more specific.

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Hmm, what the hey!  Any error code with that?  And are you trying just to sign in, or are you also trying to download?  Either way, let's start by unplugging the router/modem for a couple minutes and then giving it another shot.

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sry yes i got the error code:80151011 but i did what u said verachi and now it works. THANK YOU!!

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Very good!  I'm glad it worked for you!

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