xbox 360, asks to check security of profile, but won't accept my password

its been over a week,  can't access xbox live via xbox 360,  keeps asking to check security of profile, but won't accept my password, and my password is 100% correct when I enter it

Hey Cody,

Thank you for reaching out. If you haven't already done so, go ahead and try logging in to our Account Management site. Once there, make sure there are no security alerts pending. For further assistance try reaching out to our Xbox Support team. Cheers :D

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Hey CodyZamboni,

I am sorry to hear you are having issues with this.  

I would check out the account support section online to see if you can find the issue.  Here is a link that I think will help you solve your issue. 

https://support.xbox.com/en-US/my-account/manage-account/error-message-email-address-not-valid

You can follow this link to verify security settings as well.

https://support.xbox.com/en-US/my-account/security/verify-security-information

If neither of these links help I would check out the account support section and see if you can find a description of your issue and troubleshoot it.  After that if you have no success Contact support directly

My Account support link

https://support.xbox.com/en-US/browse/my-account

Contact support

https://support.xbox.com/en-US/contact-us

I hope you are able to get the issue fixed and I hope my answer was useful! if so please mark that it was and have a great rest of your weekend!

I hope this information is useful in fixing your issue! If so please upvote mark as helpful!
Game On!

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As a side note:

If your password is longer then 16 (or 12, I'm not 100 sure) characters then the Xbox 360 console isn't able to process that, in such case please change your password to a shorter one and try to sign in again.

Also be sure to check your security settings at http://account.microsoft.com

to see if you have two step verification set up with a App Password, in such case you will have to use the App password and not the account password to login on the console (or turn off two step verification).

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Last updated April 16, 2024 Views 464 Applies to: