The only way to get in contact with the Enforcement team is through a case review if you are eligible.
Submitting a Case Review is easy, and can be accomplished in several steps:
Sign in to enforcement.xbox.com with the account that received the enforcement action and select the large box with an
orange hammer icon, or visit your
Find the enforcement action that you wish to have reviewed, and select
Apply for Review.
If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding of the Code of Conduct and associated
policies. Upon successful completion of the questionnaire, select the green arrow icon.
Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your game
activity, or any other facts that you believe are worth noting. When complete, select
After submitting, an Xbox Live Policy & Enforcement agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the
enforcement, taking into account any new details that you have provided.
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