Can't add money to a child account

Hello Alan,

Thanks for coming to the forums with your issue. Have you tried to make the purchase on the console itself? If you continue to have problems we recommend to request a call back.

When you go to Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select see other options then subscription changes
• Step 3-----select show contact options
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,
Brad
Xbox Forum Team

I have the same problem at the moment too. I have tried to add funds via the website, which I have done on many occasions before, but keep getting the message "Please try again later.  Something went wrong, and we can't finish the process at the moment".

I have tried multiple PCs and multiple browsers, all resulting in the same issue.

I have not tried on the console yet as I don't have access to it until tomorrow. Can someone direct me to a help page on how to attempt that?

Hello Alan,

Sorry again for the issue with adding funds. I was able to find out it is a known issue and they are looking into it. As an ETA there isn't one. I will try to update as soon as I hear anything new.

Thanks,

Brad

Thanks for the replies.  Glad it's not just me.

I haven't got a solution but I did manage to find a "work around" - I bought an Xbox gift voucher online and then just redeemed the code.  It got me out of a hole but I wouldn't want to have to do it every time.

I hope this helps.

Alan.

Hi there Alan,

Thanks for the reply. I'm glad you were able to find a workaround for the current known issue.

I recommend to please try to add money to your Childs Microsoft account. Try this:

• Go to account.microsoft.com/family and sign in with your Microsoft account.
• Find your child’s name and select More options > Spending > Add money and follow the instructions.
• Turn on Ask a parent to help avoid surprise spending when your child uses credit cards: Find their name, select Content restrictions, then switch Needs adult approval to buy things to On.

Try this and let us know the results.

The voucher is a good idea for the future, if it happens again.

i’m pleased to say that the problem was resolved yesterday and i have been able to add funds via the normal method on the website.

Hello Alan,

Sorry again for the issue with adding funds. I was able to find out it is a known issue and they are looking into it. As an ETA there isn't one. I will try to update as soon as I hear anything new.

Thanks,

Brad

I'm having this exact problem today, so it hasn't been resolved yet.. I just go around in circles when trying to add money to my sons account via the website. I follow the "add money" process but after selecting the amount I just end up back at the start of the process... frustrating, as I'm usually remote from where my son and his console are so trying to do it via the console isn't an option I can try quickly. 

THE ONLY THING THAT WORKED...

I changed the permissions on my kid's account on our family account so that they can make a "purchase without permission". After that, they were able to buy V-bucks for Fortnite directly on the xbox console and i just had to enter my email and password and it went through. It was a little bit more cumbersome than the usual "add money" function that was formerly working when I logged on our MS account. I changed the permissions back so that he couldn't purchase on his own once the transaction was complete. This seems easier than purchasing a gift card like some people had suggested.