Xbox Series X turns itself off

Hi,

My Xbox Series X keeps shutting down 5-10 seconds into a game loading up. I’ve tried reinstalling the games and a full reset of the console but nothing’s working.

Can anybody help?

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I have had the same issue.  I found that if I had my controller paired and kept it active (just pressing random directions on the d-pad) it didn't shut down. the second I stop inputting button presses it starts the countdown where it shuts off 10 seconds later. Can you check this and see if that is also the case for you.

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Are you standing it upright and on carpet ? If so put it on hardwood or a clean shelf

The vents with fans are ontop and the bottom is the outake and shouldnt be blocked

Carpeta will gather heat 

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I have the same problem. Some games could last a bit longer like Overcooked 2. Some just crashed on start.😞

All digital versions btw.

I tried different monitors too, no luck.

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Unfortunately I have the same issue. The console shuts down when starting some Xbox game pass games. I have been able to play some games for a bit, but the console just randomly shuts down. When I tried Celeste and Forager I had been able to play for some longer time, but unfortunately when I tried to switch to home screen the console turned off.

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Same thing happens to my Series X. Games simply freeze and then it turns itself of. And the cooling for it is perfect. 

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Same is happening with mine

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The One had an issue where you needed to plug it directly into the wall socket. Try not going through a multi-socket plug or any kind of power regulator like a redundancy supply. My old X1 wouldn't work properly unless I hit the wall socket directly. 

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I’ve had the same issue. I think it might be tied to the issues they’ve been having with xbox live as they briefly fixed it and mine worked like a dream, then it broke again and now i’m having issues with all

my gamepass games.


Hopefully Xbox takes notice and gives us a fix.

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I am having the same issue. What's troubling is that they don't have this under their known issues thread. 

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Same issue here. Ive tried multiple games and during launch or right after the game loads it will crash the console

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Last updated November 25, 2020 Views 34,005 Applies to: