Xbox Series X turns itself off

Hi,

My Xbox Series X keeps shutting down 5-10 seconds into a game loading up. I’ve tried reinstalling the games and a full reset of the console but nothing’s working.

Can anybody help?

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Hi,

My Xbox Series X keeps shutting down 5-10 seconds into a game loading up. I’ve tried reinstalling the games and a full reset of the console but nothing’s working.

Can anybody help?

I've started with the same problem the game freezes then the series x powers of not all games make it freeze just certain ones for example call of duty makes my machine crash hopefully microsoft will fix this issue with a update to resolve these problems people are getting with series x console its really annoying 

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Interesting.  I already returned mine so hopefully there is a real fix out there by the time i get a replacement.  Scared that some people who had it working for two days now see issues

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Same issue and mine was Sept 21...

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Mine crashes when I'm playing cod cold war this is very frustrating 

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i just finish in 2 seatings on my xbox series x  STAR WARS THE FALLING  ORDER  with zero issues on gamepass, but my brother xbox series x keeps shutting at random times while playing  fortnite and fifa 2021.

he's very disappointed  and so am I , hopefully is a software issue and they fix it quickly 

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I have the same issue. If its hardware related, i need compensation. Just spent $750 AUD on a console that promises to be the worlds most powerful console but cant even load a game without completely shutting down. 

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Finally got a phone call from Xbox and got disconnected twice but the first time I received a call back. The second time not so much. Then I get an email to take a survey and my call was marked as resolved and is now closed. 

What the heck?

I was happy to provide some feedback on that survey. This is crazy. I appreciate this is a challenge for MS to deal with but people having these types of negative experiences on the console side to the customer service side are going to cause other issues.

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Mine crashes on multiple games. Just turns off and get no joy. Also had no signal through the HDMI port on a game too. Seems to be the most unstable xbox I’ve owned. When is the next patch coming?

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Same here!

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Hi

The compilation that I have is personal, I look for information in different video game forums. I currently have 40 reports of consoles not turning on after a period of use or no use. The vast majority were from consoles manufactured in August 2020. Although I have 3 reports of consoles manufactured on September 4.

Regards

If you are compiling a list, it's important to put the problem statement together to make sure you are collecing info for the same issue.

The issue my console has is random shutdowns when downloading/installing games and while playing.  I have not had an issue where I can't turn it back on.  

What issue EXACTLY are you collecting info for?

Agreed. It seems like there are at least 3 different issues i've read in just this forum.

1. Unable to launch/play some (or all) games - freezing and/or shutting down/crashing Xbox (either during load or during gameplay).

2. Xbox shuts down randomly during game downloading.

3. Xbox won't turn on.

Personally, I'm having only the first issue and so far only with Watch Dogs and Gears 5 freezing during loading. I've tried at least half a dozen other games including AC and Gears Tactics and they've been fine. My manufacture date is Sept 09. 

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Last updated April 20, 2021 Views 63,882 Applies to: