Xbox Series X Error 8015190E - Unable to sign into Xbox live backwards compatible 360 games

Hello JAA2BD,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're experiencing this issue. Error code 8015190E usually indicates a problem with your Xbox Live account or network connection. Since you've already tried the troubleshooting steps provided by Microsoft, I recommend contacting Xbox Support directly for further assistance. They have access to additional tools and resources that can help resolve the issue.

They have a better view than us here on community since they can manually pull up your account and check for any possible issue.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.

YanYannn
Microsoft Community Moderator

I've been having the same issues and no one has been any help. Tried tons of fixes including:

- Cleared Mac Address

- used alternate DNS's (8.8.8.8)

- opened up every port they recommended for Xbox Live in my router settings

- WWM, QOL tagging off/on

- tried wired Ethernet, Wireless 2.4ghz, and Wireless 5ghz

- static IP Address

- set my Xbox to DMZ mode with my router

- Factory Reset Xbox

and still can't play any 360 games on my Series X. Really sucks. Weirdesr thing is that it works fine when using Cloud Gaming so it has nothing to do with my account

I've been having this issue lately as well. Thankfully I was able to play my games, but my saves aren't backed up online and not that it's a huge deal, but 360 achievements aren't being updated either. Guess I won't have New Vegas 100%ed on Xbox til someone at Microsoft has a fix that actually works.

haha I was also trying to play New Vegas. I was stupid when I factory reset as it deleted my Xbox 360 profile, so now when I go to play New Vegas it says I need to be signed in to select a storage device, and I can't sign in. Now I gotta finish my New Vegas save on the cloud version :/

Same here. It's a relief that it'not just me and my son having this issue, but sorry that there are others as this is incredibly stressful for me as i have anxiety issues and it has to be fixed.

As of the 1st May 2024 it appears to be working again

Still not working for me unfortunately :/ had it work for like 5 minutes the other day but it cut out again. Glad to hear it working for others though!

I always cold boot my xbox. This morning, i pulled the plug on my router for 30 mins and found it working perfect. Hope you find an answer too :)

Ive had the same problem but its lowkey weird that it only started after i started playing fallout new vegas and two other ppl on the forum had problems after new vegas too. probably not related but after trying literally everything its the only guess i have left 😭 its not the first time fallout games have broken consoles.

I also just encountered this yesterday, suddenly for no reason, I could not connect to Xbox Live (360) while on Series X back compat.

It helps that I'm a MS certified network tech, to figure this one out. Maybe this will help you:

I narrowed it down to NOT being an account issue, because my older Xbox One logged into 360 Live just fine.

I tried the Series X settings under "Storage/Clear local 360 save games & profiles" something like that. Which should re-sync a corrupted profile.

That did not work. It also took a long time, maybe 8 minutes. I then connected via WiFi instead of the Ethernet cable. That also did not work. Made sure router settings are all good.

HOWEVER, I think this below might work for you, in this exact order...

Connect to a "new" network, via phone hotspot or whatever other than your preferred existing connection, and then go to Settings/Storage on the Series X and Clear the Local 360 storage WHILE ON THE NEW TEMPORARY WIFI OR LAN connection.

When I did this, the data sync went way faster (like 1-2 minutes), and I was up and running on my temporary Wifi connection.

Then, when I reconnected the LAN cable after a "good" 360 profile sync (note, I did not "download profile"), it was all working again.

It is now working on the previous IP address (so it wasn't MS marking that NAT IP as "bad" or something).

Make sure your NAT says "Open" under Xbox network settings and nothing weird is going on there.

I was concerned it was a server outage, but it seems like the local 360 profile gets corrupted for some reason (maybe leaving games running logged in to Quick Resume has something to do with this?)

I was about to give up and assume server outage until I tried the 360 profile sync just 1 more time. The 360 profile sync occurs after you've cleared the 360 local storage and then launch a back compat game, you'll see it sync the cloud saves, etc. Do this while on a new connection other than your previous non-working connection, then connect back to that one.

I hope that made sense. Good luck!

I've been having the same issues and no one has been any help. Tried tons of fixes including:

- Cleared Mac Address

- used alternate DNS's (8.8.8.8)

- opened up every port they recommended for Xbox Live in my router settings

- WWM, QOL tagging off/on

- tried wired Ethernet, Wireless 2.4ghz, and Wireless 5ghz

- static IP Address

- set my Xbox to DMZ mode with my router

- Factory Reset Xbox

and still can't play any 360 games on my Series X. Really sucks. Weirdesr thing is that it works fine when using Cloud Gaming so it has nothing to do with my account