Xbox Series X Disconnects Mid Game

Hi UrgentCAP, I hope you're doing well. I am an Independent advisor and I am here to help you.

Let's perform troubleshooting steps on your console but please let me know if you have already performed the steps so we can proceed to the next steps needed.

If an external hard drive is plugged into your console, please unplug your external hard drive for us to determine what is causing this issue. Please do not plug in your external hard drive while we perform troubleshooting steps.

Please follow the steps to Power Cycle your Console:
​​​
1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Once done, kindly check if you will encounter the same issue. If the issue persists, try to connect your console to a different network connection such as a Mobile Hotspot to verify if you will encounter the same issue.

If you are still encountering the same issue after connecting to a different network connection, try to perform an extended power cycle on your console.

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.
2. Restart your Xbox console. Press and hold the Xbox button in the center of your Xbox controller to open the Power Center. Select Restart console and then select Restart.
3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.
4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.
5. Test your Xbox Live connection by navigating to Settings > General > Network settings > Test network connection.
.