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Xbox One X "needs repair" after only working at 640p

My Xbox One X only works at the lowest resolution 640p. I've tried everything recommended in all the forums I could find online. I have a 1080p TV and I even tried it on a 4k tv and it still has issues (I'll attach photos). I contacted Microsoft support and they said I need to take my console in for repairs. Has anyone with this same problem had any success getting it repaired? 

Thanks

This strange green screen showed up for a split second several times before going black after I changed my console settings to 720p and 1080p while testing on a 4k TV. On my 1080p TV the screen just goes blank.

As last resort you can perform a factory reset and after that send it for repairs. 
Game ON!

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Thanks but I already tried that and it didn't change a thing.

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Hi there,

I'm sorry to read about your console issues. :S I can point you towards the Display Troubleshooter, and a post from the Xbox Reddit, that suggests inserting and removing the HDMI cables from both devices and to retry. I would also recommend powering off both your TV and Xbox from the mains, re-connecting, trying some new HDMI cables and plugging into another HDMI port on your TV, purely for troubleshooting.

If none of these steps work, I would follow the advice from Xbox Support, and start a repair. 

Hope this helps, and that you're up and running soon! 

L

Xbox Ambassador since 2011. Always happy to help. :)

Problems with Xbox Services? Check here:
https://support.xbox.com/en-GB/xbox-live-status

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Last updated May 16, 2023 Views 174 Applies to: