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Xbox One X initial setup "There was a problem with the update" 0x8B10000B 0x00000000 0x00000204 (Again)

This is the second time i post this, and I'm not alone in this issue that has not been reported by microsoft, and even an agent has closed my post WITHOUT a solution.

So, I just got my Xbox One X today and the first time I turn it on to setup it asks me for an update and gives me this message:

There was a problem with the update

Source OS: 10.0.17763.3062

Target OS: 10.0.18362.6065

Console ID: -(I assume not relevant)

Error Code: 0x8B10000B 0x00000000 0x00000204

I've already tried to restart it, to connect to a different wifi, to unplug wait 10 sec and turn on again, but nothing solves the problem.

Help?

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Hey Saraiva

Thank you for taking the time to post this on the Xbox Forums. 

This is something that is currently being investigated by our engineers, and we ask for patience to allow them to find a favorable resolution to this matter.

At the moment we recommend performing as power cycle on the console, and if that does not help resolve this, then using a full factory reset seems to provide much more favorable results.

If you are unable to access the settings menu then you would have to follow these steps to reach the troubleshoot menu to reset your console:

  1. Unplug the network cable if you're using a wired network connection.
  2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
  3. Wait 30 seconds, and then plug the power cord back in.
  4. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.

    Note The Xbox One S All-Digital Edition does not have an EJECT button. On this console you only need to hold the BIND button and then press the Xbox button 

    • Continue holding the BIND and EJECT buttons for 10-15 seconds.
    • Listen for two "power-up" tones a couple of seconds apart.

    Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any "power-down" chirps, that also means this failed.

    • You can release the BIND and EJECT buttons after the second power-up tone.

Im sorry about any sort of confusion or turmoil this might have caused.

XBF Eladio M
Microsoft Agent
Xbox Forums Moderator
"Courage is doing what you are afraid to do. There can be no courage unless you are scared. – Eddie Rickenbacker." ¯\_(ツ)_/¯

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Same thing over here i have the exact same error code and i tried everything i have seen so far nothing has fixed it 

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I am experiencing the same problem and ive jad my console for about 4-3 years and have not had a single issue so i need to know what is being done to solve this issue.I have been trying to update my x box for over 5 hours and Xbox has not been able to give any help. Ive had to factory reset my console and it does still not work so please tell are the engineers doing there job or will i have to buy a playstation 

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I have this same problem vwoth my normal xbox one and no matter what i do it still xome back to the same error.

Error Code: 0x8B10000B 0x00000000 0x00000204

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I have also tried this and it did not work. I keep trying to put it online and that is when i get the error. 

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The same problem :(

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I had the same issue, I just retryed my network connection again and its now allowing me 2 update my console. I hope its sorted at your ends.

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Hello Fellow Gamers

W understand that some are still being plagued by this error message when you try to update your console.

Rest assure, our engineers are looking to make sure that this is resolved so that anyone afflicted will have this error code alleviated.

For more up-to-date info, we recommend that you visit the Xbox Support Twitter page to receive feedback as its announced.

XBF Eladio M
Microsoft Agent
Xbox Forums Moderator
"Courage is doing what you are afraid to do. There can be no courage unless you are scared. – Eddie Rickenbacker." ¯\_(ツ)_/¯

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It's known issue, and it's being looked into.

"We are having issues with the service at present in which consoles cannot be updated. Please be patient while we work on it."

https://twitter.com/WorkWombatman/status/1167560745338322944

"Our teams are aware & currently investigating errors when updating the Xbox One console. We'll update here & on our status page: http://xbox.com/status when we have more info to share."

https://twitter.com/XboxSupport/status/1167557006518939648


As far as I can tell, this is all that is known at the moment. Some have suggested fixes, but those obviously are not working for everyone.
Not a Microsoft Employee. Just a fellow member of the community that likes to help out every now and then.

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Also experiencing this exactly same as everyone else.

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Last updated March 27, 2025 Views 1,321 Applies to: