Xbox one s upnp unsuccessful

So I just bought a xbox one s and went to play black ops 4 and my party chat was very crackly and then it eventually kicked me. After looking into it some more I saw that my UPnp said unsucessful. I then looked into how to fix it and found out that my internet provider (AT&T) doesnt support UPnp. But on my last xbox one the chat worked fine. What changed with the xbox’s that screwed this up and how can i fix it?? Thanks! 

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Hi there Agreg94,

Thanks for reaching out. I'm sorry to hear about the issue with Xbox One S UPNP unsuccessful. Universal Plug and Play (UPnP) is what your Xbox uses to set up your router for multiplayer gaming and chat.

I recommend taking a look at the following troubleshooting articles:

Hope this helps.

Thanks for being a part of the Xbox Family.
Happy Gaming! ಠ‿ಠ

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I tried the first troubleshooting article and my internet provider (att) doesnt have a place to disable/enable UPnP. I tried to talk with them about how to fix it and they just kept transfering me to other tech support and then they tried to say it was a manufacturer issues. From what i have read, it is not that, it only has to do with the router setting. What I still dont understand is why my xbox one s isnt work when my xbox one did just 2 days ago! Did i mess up the setup process or something? I dont know how to do the other two troubleshooting bullet points  that is beyond my expertise. 

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You should not have had to change anything going from the Xbox One to the Xbox One S.  I did the same thing about a month ago and didn't have to change any network settings.  

If you are using an ISP supplied router/gateway you might want to consider purchase a good gaming router.  

Happy Gaming!

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Universal Plug and Play (UPnP) is what your Xbox uses to set up your router for multiplayer gaming and chat. If you see “UPnP Not Successful” in your console’s Network settings, first check to see if your router needs an update. If your router has the latest manufacturer update:

  1. Log in to your router’s setup webpage, and make sure its UPnP setting is turned on. You can usually find first time help with this in the router manual or on the manufacturer support site.
  2. Turn the UPnP setting off, and save your changes.
  3. Restart your console, your modem, and your router.
  4. Turn the UPnP setting back on, and save your changes. If there’s a Zero Config setting, make sure it’s turned on as well.
  5. Restart your modem and router.

Once you reset your router, restart your console, and check your Network settings again to make sure the UPnP message us gone.

If UPnP still isn’t working, or it isn’t supported on your gateway/router you can also try using the router’s DMZ, Port Forwarding, or Port Triggering features.

For more help, see the Xbox One Multiplayer Game Solution.

For more information, visit our Networking Hardware Information forums to learn how to configure and update your specific network hardware.

Hope This Helped.

DrifterX22

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Hey there Agreg!

Sorry to hear that you're dealing with this issue trying to connect to party chat. If the previously posted troubleshooting doesn't affect the situation, there's also this little trick that I like to do that resolves a bunch of general problems that you may have concerning your console. When you get a chance to goSettings>Disc & Blu-ray>Blu-ray>Persistent storage and clear it 3 times. After doing that, go to Settings>Network>Network Settings> Advanced Settings> Alternate MAC address and clear that alternate MAC. The console will say it needs to restart to apply the change, so let it do that and then try the network test again.

When you get a change, give that a shot and let us know how that helped.

Thanks!

(V) (°,,,,°) (V)

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That still didnt work. Could this be a microsoft manufacturer issue? 

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Hey Agreg thanks for keeping in touch!

We suggest trying a reset of the console since the problem might be on the actual OS of the console so we would suggest a Soft Factory Reset (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET: 

  • There is a stable network connection.
  • The information for all profiles is known (email and passwords)

Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!

Thanks again for being the best part of our Xbox team!

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Universal Plug and Play (UPnP) is what your Xbox uses to set up your router for multiplayer gaming and chat. If you see “UPnP Not Successful” in your console’s Network settings, first check to see if your router needs an update. If your router has the latest manufacturer update:

  1. Log in to your router’s setup webpage, and make sure its UPnP setting is turned on. You can usually find first time help with this in the router manual or on the manufacturer support site.
  2. Turn the UPnP setting off, and save your changes.
  3. Restart your console, your modem, and your router.
  4. Turn the UPnP setting back on, and save your changes. If there’s a Zero Config setting, make sure it’s turned on as well.
  5. Restart your modem and router.

Once you reset your router, restart your console, and check your Network settings again to make sure the UPnP message us gone.

If UPnP still isn’t working, or it isn’t supported on your gateway/router you can also try using the router’s DMZ, Port Forwarding, or Port Triggering features.

For more help, see the Xbox One Multiplayer Game Solution.

For more information, visit our Networking Hardware Information forums to learn how to configure and update your specific network hardware.

hi I've been trying to figure out this same thing for quite a while now (about 1 yr) and when I first started reading this whole post I had to check repeatedly to make sure that I wasn't the one that started it. only recently was I able to get at&t to admit that the hardware they sent me (5286ac) is not compatible for UPnP. why they wouldn't just tell me that last year I don't know and if I had other options I'd drop em quicker than [Mod Removed- Profanity] but I don't. I've tried all troubleshooting steps for xbox, Microsoft, at&t, and EA. and by this point none of them want to help me anymore so they just blame it on each other, until last week. I called at&t asked em to enable UPnP because I was told that if the option to turn it on or off isn't in router settings to call ISP and tell them to turn it on 4 me so I did and guess what, they had no idea what the [Mod Removed- Profanity] I was talking about and had to transfer to a specialist only to tell me the hardware doesn't support it and that is the only one available to me. is this true? PLEASE tell me it cannot be😫 I have at&t gateway 5268ac. I was thinking I may have messed up when "messing" with router settings. I have specific details if someone can help I don't want bore anyone or take up someone else's post. I've made quite a few and don't get any further than "have u tried doing power cycle?" type responses. I'm sorry, please,and thank you.

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I tried the first troubleshooting article and my internet provider (att) doesnt have a place to disable/enable UPnP. I tried to talk with them about how to fix it and they just kept transfering me to other tech support and then they tried to say it was a manufacturer issues. From what i have read, it is not that, it only has to do with the router setting. What I still dont understand is why my xbox one s isnt work when my xbox one did just 2 days ago! Did i mess up the setup process or something? I dont know how to do the other two troubleshooting bullet points  that is beyond my expertise. 

Bet you have AT&T u-verse.  Right?  I think this is starting to apply to their DSL service too.  Basically, their modem/gateway devices no longer support upnp.  Also (at least on fiber), their ipv6 network is heavily filtered and icmpv6 is completely blocked, which breaks ipv6.  Far as I can tell, you will never reliably get your xbox one working right on an ATT connection.  Best thing is to get another provider.

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Bet you have AT&T u-verse.  Right?  I think this is starting to apply to their DSL service too.  Basically, their modem/gateway devices no longer support upnp.  Also (at least on fiber), their ipv6 network is heavily filtered and icmpv6 is completely blocked, which breaks ipv6.  Far as I can tell, you will never reliably get your xbox one working right on an ATT connection.  Best thing is to get another provider.

    I have dsl through at&t u-verse (which is switching to at&t internet) and their c.s. ppl couldn't even tell me what service I had for a quiet a while. Do you think satellite Internet would be better in this situation? No one else will provide Internet for me other than hughes-net.

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Last updated January 14, 2021 Views 44,407 Applies to: