To whom it may concern at Microsoft,
I have been having issues for the last few days with my Xbox One controller. There was a slight drifting issue on the left analog stick. Originally I thought it was an issue with the game that I was playing but noticed the problem persisted after I stopped playing the game. I've been looking in the forums and it appears that I am not the only person with this issue. The drifting has been getting worse and I can no longer use the controller to play any games. How do I get a replacement from MS?
Microsoft, I want to be very clear on this matter. I am holding you responsible for selling a faulty controller. In no shape or form should the solution to this issue be "buy a new controller". As I mentioned before, there are many other Xbox One owners who's controllers are defective for the same reason as mine. It is Microsoft's responsibility to replace these controllers. A less than one year life for a controller that I paid $60 for is not acceptable. I hope Microsoft contacts me soon regarding this matter. I'm sorry to say that I am very close to returning my Xbox One but I am willing to give you the opportunity to correct this. Please reassure me that I made the correct decision by sticking by Xbox One and that Microsoft knows how to treat their loyal customers.