I got an email this morning informing me of action taken against my account. I logged into my Xbox Live (or tried to) to verify that the email wasn't a scam. Same message on my Xbox. I checked my enforcement history, and my account page says I have a "Perfect Record." So, one, I have no idea how long the ban (suspension?) is going to last, and two, I have no idea what they're talking about. They don't have a place for me to ask about it. Is there anywhere that I can check for actions against my account? I went to https://enforcement.xbox.com and I'm not seeing anything.
[ DO NOT REPLY to this email address. It is not monitored. ]
This message is to notify you that your Xbox Live account has been subject to enforcement action due to a violation of the Microsoft Services Agreement.
This notification has been sent to your Xbox Live account and the email address associated with your Microsoft Account. For additional information please visit enforcement.xbox.com.
This violation was brought to the attention of the Xbox Live Policy & Enforcement Team through complaints filed by other Xbox Live players or in the course of our operation of the service. After reviewing any complaints and other available evidence, the Xbox Live Policy & Enforcement Team determined that a violation of the Microsoft Services Agreement occurred and enacted the appropriate enforcement.
By visiting enforcement.xbox.com, you can:
- View your enforcement history
- Learn why violations of the Microsoft Services Agreement harm the Xbox Live service and community
- Learn how to Stay Safe on xbox live and avoid future violations
- Learn how your enforcement affects your account on Xbox 360, Xbox One, and Xbox on Windows
Note: Customer Support is not able to modify or provide any further details about your enforcement. Additionally, the duration of your enforcement and impacted Xbox Live features are subject to change without prior notice by the Xbox Live Policy & Enforcement Team if we discover additional evidence of violations. For the most up-to-date information about this action, log in to enforcement.xbox.com with your Microsoft Account and view your enforcement history.
