Xbox Game Pass Subscription Renewal Date

So I went to load up Forza Horizon 4 and firstly, it came up with a message saying I needed to renew my EA Access. My subscription list consists of EA Access and Xbox Gold.

I thought it was strange that I played Forza yesterday (10/10/18) absolutely fine. I then saw that my subscription to Xbox Game Pass looked expired.

I went on to my subscriptions list and strangely enough, there it is, Xbox Game Pass £7.99 a month, will renew on 04/10/18. Now I can see that my payment for this left on the 4th, however the renewal date for my Xbox Gold says 21/02/19 and my EA Access says 21/10/18.

All of my subscriptions state that the renewal dates are in the future, but the game pass is 5 days back. I went to cancel the subscription, and it then a message appeared saying "You have less than a week before Xbox Game Pass is expired" with a date of 03/10/18.

I don't know what's going on but can anyone help me with this issue?

Hey Bio,

Thank you for bringing this to our attention. When you were checking your subscription list were you checking from your Xbox or from our Website?

You may also want to contact a live agent for more info regarding your account. You can contact us here. Say "no thanks" to the virtual agent in order to request a callback or chat support.

Hope this helps!

Happy Gaming!
Chris ᕦ(ò_óˇ)ᕤ

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Question Info

Last updated July 20, 2020 Views 1,917 Applies to: