Xbox Forum Top Contributors:

SwordofWhedon - Smwutches - StuartATrueRed - [EX] - KindGryphon ✅

May 10, 2024

Xbox Forum Top Contributors:

SwordofWhedon - Smwutches - StuartATrueRed - [EX] - KindGryphon ✅

Contribute to the Xbox forum!

Click here to learn more 💡

April 9, 2024

Contribute to the Xbox forum!

Click here to learn more 💡

Hey gamers! Are you experiencing a problem with a specific game?

Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
.
Additional information on Game support can be found here: How do I get the right game support?

January 12, 2024

Hey gamers! Are you experiencing a problem with a specific game?

Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
.
Additional information on Game support can be found here: How do I get the right game support?

Choose where you want to search below

Search the community and support articles
Gaming and Xbox
Hardware and network
Search Community member

Ask a new question

Dfresh2586

Xbox Continually Says "Please Reconnect Xbox Controller"

I recently moved into a new apartment and my Xbox was working fine before I moved but now it keeps saying "please reconnect Xbox controller" every time I try playing online. Every time I turn on my Xbox One with my controller it starts up fine but then when I log into Warzone or an online game and start playing it gets all glitchy and seems like the wifi is about to stop working but then the same message pops up "please reconnect Xbox controller". It does this even when watching Netflix or just using the Xbox One period. I've tried connecting and using both of my controllers but it still keeps happening? I also tried doing a "soft reset" of the Xbox One. If someone can help me or has had this issue before and knows how to fix it, it would be greatly appreciated!

This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.

Report abuse

Type of abuse

Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Replies (13)

* Please try a lower page number.

* Please enter only numbers.

1 2 Next

* Please try a lower page number.

* Please enter only numbers.

Adommy82

Xbox Ambassador

Does the controller itself shut off when the message pops up? If so try changing your batteries or recharging them.

-Adommy82

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

5 people found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

DaveYHZ

Xbox Ambassador

It may also be worth trying to update your controller(s).

Here are instructions: https://support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

2 people found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Assassin14273

Xbox Ambassador

You could try changing/ recharging the batteries to see if that helps. You can also try resyncing the controller to the xbox console as sometimes the controller will turn off if it not receiving a signal from the console

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

2 people found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

SpongyPigeon79

Xbox Ambassador

Deberias de probar cambiando las baterias del control y tambien volviendo a sincronizar el control con la consola.

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Allan S.G

Xbox Ambassador

Hi Dfresh2586,

It is probably your batteries that are spoiling.

Xbox Ambassador
Xbox Insider
Seja feliz jogando!

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Dfresh2586

The controller is still on when the message pops up and I tried replacing the batteries and it still does it.

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

9 people found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Dfresh2586

I tried updating the controllers and they are already up to date.

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

3 people found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Dfresh2586

I've tried changing the batteries and reconnecting the controller to the console and it's still not working.

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

3 people found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

THANOS OPRESSOR

Xbox Ambassador

Hello! Try clearing the console cache and syncing control again.

I am inevitable!!

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

2 people found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Dfresh2586

I tried changing the batteries and it's still not working?

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

1 person found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

1 2 Next

* Please try a lower page number.

* Please enter only numbers.

Question Info

Last updated May 16, 2024 Views 11,336 Applies to:

Gaming and Xbox
/
Hardware and network
/
Xbox Series X|S and Xbox One

Xbox Continually Says "Please Reconnect Xbox Controller"

Replies (13) 

Question Info

Replies (13)